Terms and conditions

General Terms and Conditions

These general terms and conditions apply to all orders and agreements placed via the UNBORINGBYPIP webshop (www.unboringbypip.com).

By placing an order, you agree to these terms and conditions.

Last updated:  May 2026

Article 1. Identity of the Entrepreneur

UNBORINGBYPIP Based in 's-Hertogenbosch, Netherlands Chamber of Commerce number: 96778202 VAT identification number: NL005233703B43 Email:  hello@unboringbypip.com

Article 2. Applicability

These terms and conditions apply to every offer, order, and agreement between UNBORINGBYPIP and the customer. Deviations from these terms are only valid if agreed upon in writing.

Article 3. Offer and Prices

All products are offered as long as supplies last. Prices on the website are in euros and include VAT. Shipping costs are listed separately at checkout. UNBORINGBYPIP reserves the right to change prices. Price changes do not apply to orders already placed.

Obvious errors in prices or product descriptions are not binding. In that case, we will contact you as soon as possible.

Article 4. Order and Agreement

An agreement is concluded when you receive an order confirmation via email. UNBORINGBYPIP reserves the right to refuse orders or request additional information.

Article 5. Payment

Payment is made at the time of ordering via one of the available payment methods: iDEAL, credit card, Klarna, or other offered options. All payments are securely processed via the Shopify platform.

For payments via Klarna, Klarna's terms and conditions apply.

Article 6. Delivery

We ship via PostNL. The expected delivery time within the Netherlands is 1 to 3 business days after receipt of payment. For orders to Belgium, this is 2 to 5 business days.

Delivery times are indicative and no rights can be derived from them. In case of delay, we will inform you as soon as possible.

If an order has not been delivered after 14 days, please contact us at  hello@unboringbypip.com.

Article 7. Right of Withdrawal

You have the right to cancel the agreement without giving reasons within 30 days of receiving your order. This is longer than the statutory period of 14 days.

To exercise your right of withdrawal, send an email to  hello@unboringbypip.com  with your order number and reason for return. You will receive return instructions within 24 hours (on business days).

The costs for returning are for the customer's account.

Products must be returned unused and in their original packaging. Products that have clearly been worn (with hair, dirt, or odor) cannot be accepted for return.

After receipt and inspection of the return, we will refund the purchase amount within 5 business days via the original payment method.

Article 8. Exchange

Exchanges are possible for a different size or color. Please contact us via  hello@unboringbypip.com  with your order number and the desired size or color. The return costs for exchange are at your own expense.

Article 9. Warranty and Complaints

All UNBORINGBYPIP products meet reasonable requirements of quality and soundness.

Do you have a complaint about a product? Please contact us as soon as possible, preferably within 7 days of receipt. Send a description of the problem along with photos to  hello@unboringbypip.com. We will respond within 48 hours (on business days).

In case of a manufacturing defect or transport damage, we will provide a free replacement product or a full refund.

Article 10. Liability

UNBORINGBYPIP is not liable for damage resulting from improper use of the products. Our products are dog accessories and not a substitute for professional advice from a veterinarian or behavior specialist.

UNBORINGBYPIP's liability is at all times limited to the amount paid for the product concerned.

Article 11. Intellectual Property

All content on the UNBORINGBYPIP website, including texts, images, logos, designs, and product photos, is the property of UNBORINGBYPIP and may not be used, copied, or distributed without written permission.

Article 12. Personal Data

We handle your personal data with care. For more information, please refer to our Privacy Policy, which is available on our website.

Article 13. Force Majeure

In case of force majeure, UNBORINGBYPIP is not obliged to fulfill any obligation. Force majeure includes: strikes, fire, government measures, delays at suppliers or transporters, and pandemics.

Article 14. Applicable Law and Disputes

Dutch law applies to all agreements.

Disputes are preferably resolved through mutual consultation. If this is not possible, you can submit a dispute to the competent court in 's-Hertogenbosch.

As a consumer, you can also use the European platform for online dispute resolution (ODR):  https://ec.europa.eu/consumers/odr

Article 15. Contact

Do you have any questions about these terms and conditions? Please contact us:

Email:  hello@unboringbypip.com  We usually respond within 48 hours (Mon-Fri).