Questions? We are here to help you.

The most frequently asked questions, answered without fine print. Can't find what you're looking for? Send us an email, we will respond within one business day.

Products & fit

How do I find the right size?

Measure around your dog's chest at the widest point and check the size guide on each product page. Unsure? Then choose one size larger. All our harnesses and collars are fully adjustable.

Is a harness better than a collar?

For most dogs, a harness is more comfortable and safer. It distributes the pressure over the chest instead of the neck. Especially for pullers, puppies, and brachycephalic breeds (such as the French Bulldog), we always recommend a harness.

What material do you use?

Our harnesses, leashes, and collars are made from flex-poly coated nylon with coated carbon steel D-rings and zinc alloy hardware. It's water-resistant, UV-stable, and machine washable at 30°C.

Are the products waterproof?

Yes. Our collars, leashes, and harnesses are waterproof. They can withstand rain, mud, and a dive in the ditch. Afterward, just rinse them off and they are as good as new.

Can my dog swim with it?

Yes indeed! Our products are water-resistant and dry quickly. Just rinse well after salt water to keep the material at its best. After swimming, they air dry within a few hours.

Do all colors match when I mix them?

Absolutely. All colors are coordinated, so you can confidently combine a Lilac harness with a Moonlight Blue belt. But if you want a complete set in one color, you save with our bundle sets.

Can I keep the harness on all day?

That is possible, but we do not recommend it. A harness is meant for walks and outings. Give your dog some freedom in between without it. That is better for the skin and coat.

Order & shipping

How long does shipping take?

Orders placed before 16:00 will be shipped the same business day. Delivery within the Netherlands takes 1 to 2 business days. Belgium 2 to 3 business days.

Is shipping free?

Yes, for orders from €75. Below that amount you pay €4.95 shipping within the Netherlands.

Can I return my order?

Of course. You have 30 days to return your product, unworn and in its original packaging. We will send you a return label and the money will be refunded within 5 business days.

Which payment methods do you accept?

We accept iDEAL, credit card (Visa, Mastercard, Amex), Bancontact, Apple Pay, Google Pay, and Klarna (pay later or in 3 installments). Everything is processed through a secure connection.

Can I still change or cancel my order?

We process orders quickly, so please contact us as soon as possible via our contact form or email. Is your package already on its way? Then you can simply return it as soon as it arrives.

How can I track my order?

As soon as your order is shipped, you will receive an email with a track & trace link. This allows you to track your package in real time. Also check your spam if you don't see anything.

Do you also deliver outside the Netherlands and Belgium?

Yes! We also ship to Germany, and above €75 it's free. For other EU countries, get in touch and we'll see what the options are.

Can I exchange for a different size or color?

Sure. Return the product and place a new order in the desired size or color. As soon as we receive your return, you will get your money back. Simple and hassle-free.

Care & maintenance

Can the harness go in the washing machine?

Yes. Put it in a laundry bag at 30°C. Do not tumble dry. Hang the harness up to dry and it will keep its shape for years.

How long do the products last?

With daily use, at least 2 to 3 years. The hardware is coated and corrosion-resistant, the textile is UV-resistant and colourfast. We design for durability, not for replacement.

What is covered under the warranty?

All our products come with a 2-year warranty against manufacturing defects. Think of loose seams, broken buckles, or discoloration that is not due to use. Normal wear and tear or chewing damage is not covered. Do you have a problem? Send a photo and we will resolve it.

Over us

A product is sold out, will it come back?

Probably! We produce in small batches, so some colors or sizes are temporarily out of stock. Keep an eye on our socials or sign up for the newsletter to be the first to know when new stock arrives.

How sustainable are your products?

We use recycled materials where possible and consciously produce in small quantities to prevent overproduction. Our products are designed to last, not to be replaced quickly. That is the foundation of sustainability for us.

How can I get in touch?

Via our contact form or email us directly. We respond within one business day. No waiting lines, no choice menus. Just a real answer from a real person.

Can I have an order sent as a gift?

Of course! Fill in the recipient's address at checkout. Would you like to include a personal message? Leave a note with your order and we'll take care of it.

Still have questions?

Send us an email. We usually reply within 48 hours.

Get in touch